Blog

Windows 10 Memory Diagnostic Tool Stuck: A Comprehensive Troubleshooting Guide

The Windows Memory Diagnostic tool is a valuable resource for identifying potential RAM issues. However, encountering a situation where the “Windows 10 Memory Diagnostic Tool Stuck” can be frustrating. This guide will provide step-by-step solutions to resolve this issue and ensure your system’s RAM is functioning correctly.

Understanding the Windows Memory Diagnostic Tool

Before delving into the solutions, it’s essential to understand what the Windows memory diagnostic tool does. This built-in Windows utility checks your computer’s RAM for errors. It runs various tests, including:

  • Basic test: Checks for common memory errors.
  • Standard test: A more comprehensive test covering a wider range of memory addresses.
  • Extended test: The most thorough test, examining all memory addresses and patterns.

The tool usually runs automatically after a system restart and displays the progress on a blue screen. However, if it gets stuck, it may indicate an underlying issue with your RAM or other hardware components.

Common Causes of the Stuck Diagnostic Tool

Several factors can cause the Windows 10 memory diagnostic tool to freeze:

  • Faulty RAM modules: The most common culprit. A defective RAM stick can disrupt the testing process.
  • Overclocked RAM: Running RAM at speeds higher than the manufacturer’s specifications can lead to instability and testing errors.
  • Incompatible RAM: Using RAM modules with different frequencies or timings can create conflicts and cause the tool to hang.
  • Hardware conflicts: Conflicts with other hardware components, like the motherboard or graphics card, can interfere with the memory testing process.
  • Software issues: Corrupted system files or outdated drivers can sometimes cause unexpected behavior, including a stuck diagnostic tool.

Troubleshooting Steps

If you find your Windows 10 memory diagnostic tool stuck, don’t panic. Here are some troubleshooting steps to get it running smoothly again:

1. Wait and Observe

Sometimes, the tool may seem stuck but is actually running a particularly intensive test. Before attempting any fixes, wait for at least 30 minutes to an hour. If there’s no progress, proceed to the next step.

2. Force Restart Your Computer

A forced restart can clear temporary glitches and might get the diagnostic tool unstuck. Press and hold the power button on your computer until it shuts down completely. Wait a few seconds and then power it back on. The memory diagnostic should either resume or restart automatically.

3. Run the Diagnostic Tool Manually

Instead of waiting for the automatic restart, you can initiate the memory diagnostic manually.

  1. Press the Windows key + R, type “mdsched.exe”, and press Enter.
  2. Choose the option to “Restart now and check for problems (recommended)”.
  3. Your computer will restart and directly run the diagnostic tool.

4. Check Your RAM Modules

Physically inspect your RAM modules for any visible damage or dust accumulation.

  1. Power off your computer and unplug it from the power source.
  2. Open the computer case and locate the RAM slots on the motherboard.
  3. Carefully remove the RAM modules by pressing down on the clips at each end of the slots.
  4. Clean the RAM slots and the modules themselves using a can of compressed air or a soft, dry cloth.
  5. Reseat the RAM modules, ensuring they are firmly seated in the slots.
  6. Close the computer case, plug it back in, and power it on.

5. Test RAM Modules Individually

If you have multiple RAM modules installed, try testing them one at a time.

  1. Remove all RAM modules except for one.
  2. Run the Windows Memory Diagnostic tool with the single module installed.
  3. Repeat the process for each RAM module.

If the tool completes successfully with one module but gets stuck with another, the problematic module is likely faulty.

6. Run at Default RAM Speed

If you’ve overclocked your RAM, try running it at its default speed. Overclocking, while boosting performance, can sometimes lead to instability.

  1. Access your BIOS/UEFI settings (usually by pressing Del or F2 during startup).
  2. Locate the RAM settings (often labeled “Memory” or “DRAM”).
  3. Set the RAM speed to its default value, usually labeled as “Auto” or the manufacturer’s specified speed.
  4. Save the changes and exit BIOS/UEFI.

Rerun the Windows Memory Diagnostic tool after resetting your RAM speed.

7. Update or Reinstall Drivers

Outdated or corrupted drivers can cause various system issues. Consider updating or reinstalling your RAM-related drivers.

  1. Open Device Manager (search for it in the Windows search bar).
  2. Expand the “Memory” category.
  3. Right-click on your RAM module and select “Update driver”.
  4. Choose “Search automatically for drivers”.

If an update is found, follow the on-screen instructions. If not, try uninstalling the driver and then restarting your computer. Windows will usually automatically reinstall the driver.

8. Check for Hardware Conflicts

Occasionally, conflicts with other hardware components can affect RAM functionality.

  • Try booting your computer with minimal hardware connected. Disconnect any unnecessary peripherals like external hard drives, printers, or USB devices.
  • If the memory diagnostic runs successfully, gradually reconnect devices one by one, testing the tool after each addition to identify the conflicting component.

9. Perform a System Restore

If you suspect recent software changes might be causing the issue, consider performing a system restore. This reverts your computer to a previous state before the issue occurred. However, remember that this will undo any recent system changes, so back up important data beforehand.

  1. Type “System Restore” in the Windows search bar and click on “Create a restore point”.
  2. Click “System Restore” and follow the on-screen prompts to select a suitable restore point.

10. Seek Professional Help

If none of the above steps resolve the issue, your RAM modules might be faulty, or there might be a more complex underlying hardware problem. In such cases, seeking professional help from a qualified computer technician or contacting your computer manufacturer’s support is recommended.

Conclusion

A “Windows 10 memory diagnostic tool stuck” situation can be concerning, but it’s usually resolvable with some troubleshooting. By following these steps, you can identify and address the root cause, ensuring your system’s RAM functions smoothly. If you’re still facing issues after trying these solutions, don’t hesitate to contact ScanToolUS for expert assistance at +1 (641) 206-8880. Our team of experienced technicians can provide personalized guidance and support to resolve your memory-related problems effectively. Our office is located at 1615 S Laramie Ave, Cicero, IL 60804, USA.

Leave a Reply